FAQ

Frequently Asked Questions

What are photo magnets?

Our photo magnets are high-quality, custom-made, acrylic magnets featuring your favorite photos. They're perfect for displaying cherished memories on your refrigerator, locker, or any magnetic surface.

How do I order photo magnets?

Simply upload your favorite photo and place your order. We'll take care of the rest and deliver beautiful, high-quality photo magnets right to your door.

What size magnets do you offer?

Magnet size: 2.5" by 2.5"

Photo quality disclaimer

We print the exact image file provided. We are not responsible for:

  • Low-resolution images 
  • Blurry or pixelated uploads 
  • Cropped or poorly lit photos

For best results, please upload high-quality images. 

What is processing time? 

Current processing time is 1-3 business days 

Each magnet is custom-made to order using your personal photos. Because of this, we take time to carefully:

  • Print each image in high quality 
  • Press and assemble each magnet by hand 
  • Inspect for clarity and alignment 
  • Package your order beautifully and securely 

Once completed, your order will ship via USPS Ground Advantage and tracking will be emailed to you.

How long does shipping take?

Standard USPS Ground Advantage shipping typically takes 2-5 business days. Expedited shipping options are available at checkout.

What is your return policy?

Each magnet is custom-made using the photos you provide. Because of the personalized nature of our products, we are unable to accept returns or offer refunds on completed custom orders. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. 

We want you to love your photo magnets! If you're not completely satisfied, please contact us.

Custom Requests?

Have a meaningful idea in mind? We offer limited custom design upgrades for an additional $20 fee. Custom designs are great for weddings, milestone celebrations, memorial keepsakes, business branding and special events.

Includes:

  • Custom layout
  • Typography styling
  • 2 revisions
  • Proof approval

Design fees are non-refundable once design work has started.
Orders become non-refundable once final proof approval is received and production begins.

Contact us and we’ll respond within 1–2 business days with availability and pricing.

Can I order magnets in bulk?

Yes! We offer bulk ordering options. Connect with us via our Contact Page OR Contact us at memorykeepsakecompany@gmail.com to inquire about pricing and details on larger orders.